Frequently Asked Questions
Everything buyers ask before the first order
MOQ, lead times, samples, payment, HS codes, packaging, customization and the 10-year supply program — answered with the same numbers we put on a quotation. If your question is not here, send it with your drawing and we reply within 48 hours.
Ordering Overview
Straight answers before you commit a single unit
Most display programs stall on the same four questions — minimums, samples, speed and risk. Here is the short version; the full answers follow below.
- 48-hour quote response — every inquiry gets a technical and commercial reply within two working days, with an FOB Shenzhen price line.
- MOQ from 500 pcs — standard modules; evaluation samples ship from 1–5 pcs so you can test optics before volume.
- Samples in 7–15 days — custom samples in 15–25 days, door-to-door by DHL, FedEx or UPS.
- FOB Shenzhen, CIF or DDP — you pick the incoterm; we handle the export paperwork and customs classification.
Cooperation Process
Six steps from first email to first shipment
A display order follows the same six gates every time. Each gate has an owner, a deliverable and a date — which is why the quote lands within 48 hours and the sample lands on your desk within 15 days.
Inquiry
48-hour quote response with drawing review.
Spec Confirmation
Size, interface and optical spec locked.
Quote & NRE
Transparent tooling and per-unit pricing.
Sample
7–15 days standard, 15–25 days custom.
Approval
Golden-sample sign-off before volume.
Mass Production
20–35 days, FOB Shenzhen, AOI-tested.
Shipping & Logistics
How your modules travel — and what arrives with them
Every line below is a live answer we give on real shipments. Production lead time never includes transit; sea, air and express options are itemized on the quotation so there are no surprises at the border.
| Topic | Answer |
|---|---|
| Trade terms | FOB Shenzhen, CIF or DDP — freight and insurance itemized separately on every order |
| HS classification | HS 8524: driven modules fall in the 2.8–3.9% duty band; panel-only modules can enter at 0% |
| Export documents | Commercial invoice, packing list, certificate of origin, CE/FCC/RoHS/REACH statements |
| Packaging | ESD antistatic bags, vacuum-formed trays, desiccant and humidity indicator per sealed carton |
| Sample shipping | DHL, FedEx or UPS, 3–7 days door-to-door from Shenzhen with tracking |
| Freight methods | Sea (LCL/FCL), air or express — matched to volume and delivery deadline |
| Sea transit | 20–35 days to major EU/US ports, then port to door depending on the incoterm |
| Production vs transit | 20–35 day production lead excludes transit; sample lead of 7–15 days excludes it too |
| Dangerous goods | Battery-free modules are non-DG — no UN38.3 or hazardous documentation required |
| Cargo protection | Corrugated export cartons tested for 1.2 m drop and palletized for 10-stack loading |
Ordering & Payment
MOQ, samples, payment and warranty — in plain numbers
Eighteen questions we answer every week, grouped the way buyers actually ask them. Click a question to expand the answer.
Standard modules start at 500–1,000 pcs depending on the model. Custom 2nd-cut formats and ODM builds start at 1,000 pcs, and evaluation samples ship from 1–5 pcs so you can validate optics and interface before committing volume.
Standard samples leave Shenzhen in 7–15 days; custom samples with new tooling or 2nd-cut glass take 15–25 days. Samples ship by DHL, FedEx or UPS with door-to-door tracking.
Production runs 20–35 days after golden-sample approval, against a monthly capacity of 500K–1M modules. Urgent bridge runs can be scheduled with your account manager.
We accept T/T 30/70 (30% deposit, 70% against bill-of-lading copy) and L/C at sight for larger programs. Payment terms are confirmed on the proforma invoice before production starts.
Standard warranty is 12–24 months depending on product line and application. It covers material and workmanship defects, and claims are settled by repair or replacement within the warranty window.
There is no fixed minimum for custom builds — the NRE (tooling and engineering) is quoted per project and volume breaks are agreed with the production schedule. Custom samples run 15–25 days.
Modules ship in ESD antistatic bags inside vacuum-formed trays, with desiccant and humidity indicator cards per sealed carton. Export cartons are drop-tested and palletized for 10-stack loading.
Display modules classify under HS 8524. Driven modules typically fall in the 2.8–3.9% duty band, while panel-only modules can enter at 0% — we help you pick the classification that lowers landed cost.
We quote FOB Shenzhen as standard and can ship CIF or DDP to your destination. Freight and insurance are itemized separately on the quotation, and export documents are prepared for every incoterm.
No. Production runs 20–35 days and sample runs 7–15 days — both exclude transit. By sea expect 20–35 days to major EU/US ports; by air or express, 3–7 days door-to-door.
No. Battery-free display modules are not classified as dangerous goods, so no UN38.3 or hazardous documentation is required for air or sea shipment.
Yes — 2nd cutting delivers custom sizes, bar-type, round and stretched formats from standard glass. We have delivered 391+ custom SKUs to date, from 0.42" TWS rounds to 15.6" bar panels.
Custom programs run an 8-step flow: requirement review, feasibility, NRE quote, tooling, sample (15–25 days), golden-sample approval and mass production. NRE is quoted up front and never buried in unit price.
Yes. Our custom LCM program locks the glass, driver and backlight roadmap behind a 10-year supply guarantee. We monitor industry end-of-life and issue warnings 12 months ahead, with a last-buy window to cover the gap.
Yes. Custom drawings, BOMs and specifications are covered by NDA on request before any file exchange, and IP rights stay with you for ODM programs.
We hold ISO 9001:2015, IATF 16949, ISO 13485 and ISO 14001. Production lines are audited against these systems, and audit reports are available on request.
Yes — declarations ship with every order, and full test documentation accompanies samples for regulated industries (IEC/UL 60601-1 and AEC-Q100 files on request).
Every module passes AOI and a 100% powered-on test before packing. Within the 12–24 month warranty, defective units are repaired or replaced, and technical support replies within 48 hours with reference schematics and driver code.
Still Have a Question?
Send it with your drawing — you'll get a numbered answer, not a brochure.
Include size, interface, quantity and target market. We reply within 48 hours with FOB Shenzhen pricing, lead times and the exact certification documents your market needs.
